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We caught up with the brilliant and insightful Courtney McIvor a few weeks ago and have shared our conversation below.

Courtney, thanks for taking the time to share your stories with us today One of the most important things we can do as business owners is ensure that our customers feel appreciated. What’s something you’ve done or seen a business owner do to help a customer feel valued?
“Treat others the way you want to be treated.” That is just one of the many pieces of advice my parents had given me growing up that has stuck with me as an adult. As a business owner and Insurance Agent, I try to always treat my customers the way…

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